Frequently Asked Questions for Third Party Organisations

Frequently Asked Questions for Third Party Organisations

What is the Awards and Verification Portal?

The Awards and Verification Portal (AVP) is an online system provided by the University of Sunderland (UoS) where past students can order and share certificates, transcripts, and other awards documents securely with third party organisations, such as employers or universities.

How do I register and use the AVP?

Please refer to the Third Party User Guide for registration and user instructions.

Is there a charge for using the AVP?

No. 

 

What if I haven’t received my registration email confirmation?

Please check your spam/junk folders. If still missing, contact registrydigitaldocs@sunderland.ac.uk with your registration details.

 

How do I log in?

Go to https://dcweb-thirdparty.sunderland.ac.uk/ and log in using the credentials you registered with.

 

How do I update my details or password?

• Log in, click your name (top-right), select "My Profile", update details, and click "Save".
• To change your password, use "Change Password" in "My Profile" and save changes.

 

What if I forgot my password?

Use "Forgot my Password" on the login page to reset it.

 

How do third parties verify student documents?

• Register on the portal and send a connection request to the student (see below FAQ).
• Once approved, you can view documents for a period of time set by the student (please advise them how long you will need access for).
• Alternatively, verify documents by scanning the unique QR code (Smart Verify+) on any physical document provided by the student.

How do I connect with a student in the AVP?

• From the "Connections" section, select "Add Connection", enter the student's registered name and email, and wait for approval. Please refer to the user guide.
• Students can also send you a connection invite.

 

How do I accept a student’s connection request?

If invited, you will receive a notification email. Please register/log in, go to "Connections", and accept the request.

 

Can I print/download student documents?

Yes, if granted access. However, documents will be watermarked for security.

 

How do I extend/cancel a connection?

• To extend: Go to "Connections", select "Extend", and wait for the student’s approval.
• To cancel: Select "Manage" > "Cancel" (trash bin icon). The student will be notified.

 

Why can’t I see a student's document/s?

• The student must grant access to each individual document. Please contact them if the expected one is not showing.
• Access may have expired – please request an extension via the portal (see above FAQ).

 

Need further help?

Check the User Guides or email registrydigitaldocs@sunderland.ac.uk with your name, organisation, registered email, and issue details.