Free Helpline for HE Staff

The Education Support Partnership (previously known as Recourse) provide a free confidential advice and support service to people working in Further and Higher Education. This includes telephone counselling, coaching and advice on a range of work and personal issues. The charity provides services 24/7, every day of the year, for free and in confidence to all those working in post-16 education.

Telephone, email and chat support

Services include a free Support Line where you can talk to trained coaches and counsellors, online InfoCentre with hundreds of factsheets on work-related and personal related issues and money advice and financial assistance. To access these services visit

Phone support & counselling

Whether you’re in crisis, want a bit of coaching, or just want to talk something through, call now and speak to a BACP accredited counsellor. They’re ready to help.

Email support

Counsellors are also available by email to talk about anything you’re going through. 

Live chat support

Chat with a counsellor online any time, day or night.

Internal support

In addition to the free helpline above, the University also offers a counselling service and 'Silvercloud' online supported CBT (cognitive behavioural therapy) programmes.  For links to additional support see stress and mental wellbeing.

This page was published on 17 February 2020