Settling in

We know that arriving in a new city, whether to live or to work, can be a challenge, and we aim to make your arrival as easy as possible.

Getting started

Before you start

It's a very good idea to stay in touch with your new manager (or the person who offered you the job) before you start, and perhaps make arrangements to come in for a visit and talk through the role and arrangements for your first day (When should you arrive?  Where will you be based?)

When you're first offered a role at the University you will recive a Contractual Requirements Pack and Welcome Pack (please see below), you will recieve this electronically as part of your conditional offer.  The Contractual Requirements Pack includes forms you will need to complete and return to the HR department, along with a signed copy of your employment contract and proof of identity.  This will need to be done before you start, so that everything can be set up for your arrival and you can be confirmed on our HR/Payroll system.  On your first day, you are required to enter your bank details and emergancy contact details into our Employee Self Service system.

Welcome Pack

Contractual Requirements Pack

Welcome Pack - Apprentice

Contractual Requirements Pack - Apprentice

Welcome Pack - Casual Worker

Contractual Requirements Pack - Casual Worker

When you'll be paid

You can find information about your salary and how it is paid here: Your Pay

Our normal pay dates are here: Payroll Forms, Deadlines & Deductions (these differ for Sunderland and London).

Getting access to computer and phone facilities

Newly-appointed members of staff receive a unique username and password that allows access to email, the University network and other computing facilities.  You do need an account even if you are not expecting to use IT as part of your job.  If you work at a desk you'll also also provided with unique phone extension for the purposes of your work. 

You'll be told how to activate your IT and email account as part of your Welcome Pack:

  • On your first day in your new role please contact our IT Service Desk on extension 3333 (0191 515 prefix if off campus) requesting activation of your account. You will require your seven digit Staff Number and National Insurance Number.

    Our Service Desk will activate your email, provide a temporary password and advise you to log into Selfcare at and reset your password to something more personal and secure.  Your staff email address will then be available for you to use.

    Your line manager will arrange for access to files, folders, share drives and any core business systems you require for use in your new role.

Staff Card

Once you have started your job, activated your account and changed your password you can request your staff card.  All staff must carry a staff card when on campus for ID purposes and to access various University facilities.  See here for details: staff card.



University Maps

Your induction is designed to support you in feeling part of the University. It is the first step to you learning about the requirements of your role and what is expected of you as an employee.

Your induction process provides a framework to support you through the first days, early weeks and months. Our aim is to ensure that you are effectively integrated into your team and working environment, meeting people to build relationships and understand our work practices and standards.

We want you to have a good understanding of the values, principles and objectives of the University and to be clear on the positive impact you can make to the student experience, under our brand of a Life Changing University. 

First things first, please book your place on the next New Staff Welcome Event, dates can be found on the Courses and Events page.

You may find some helpful information in our guidance notes and templates:

Finding your way around

We have a wide range of on-site amenities and first-class facilities surrounded by amazing river scenery and vibrant city centres. Our two Sunderland campuses and our London Campus are perfectly placed to ensure a life-changing experience for students and staff.  Images of our campuses.

Our University maps are helpful in finding your way around, and also signpost University car parking. More information about car parking rates and permits.

For more information and pictures of Sunderland see the main University website.  Sunderland City Council has a website with things to do and see in the City. The council also has a range of helpful maps of the City and the Region.

For facts about the University and the City of Sunderland, see the Staff Hub.

Where to eat on and off campus

There is a wide range of places to buy food and drink on our campuses, to eat-in or take-away.

Our City Campus is also within easy reach of local bars and restaurants, for example on nearby High Street West, Green Terrace and in the Park Lane shopping village, as well as across the city centre.

This page was published on 17 September 2019