Student Casework (Complaints, Appeals Disciplinary and Fitness to Practise)
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Student Casework (Complaints, Appeals, Misconduct and Fitness to Practise)
The Student Casework Team here at the University of Sunderland helps to ensure that students feel supported, are treated fairly and receive the best educational experience possible during their time here.
On the rare occasion that you as a student are unable to resolve an issue informally within your faculty, the Casework Team are available for students to raise their complaint to. Resolution is at the heart of what we want to achieve and our complaint process is independent and led by our central team.
Our team also deals with misconduct – both academic and non-academic – whilst we appreciate the vast majority of our students want to achieve, engage with university life and do their best, occasionally this is not the case. Our team are here to ensure that the University of Sunderland remains a safe and fair environment for our whole community.
Fitness to Practise is a measure built into our registered courses here at the University of Sunderland. The Casework Team have overall responsibility for the administration of this process and work alongside professionally registered colleagues to support students who may be referred into this process for a varying range of reasons.
From 01 August 2025, our policies and procedures contain key information on the University’s approach to harassment and sexual harassment and how this this approached and managed in Student Casework. In particular, see paragraphs 9.6 to 9.17 of the Shared Principles and Requirements Policy below. This links to a single comprehensive source of information on the University’s approach to effectively reduce and respond to reported cases of harassment and sexual misconduct, as required by the Office for Students (OfS).
From 1st September 2025, the updated Academic Misconduct Policy is officially live. All academic work submitted and marked on or after this date will be subject to the new regulations. Please ensure you are familiar with the updated policy to understand how it may affect your assessments.
Find out more about the Student Casework Team and our work on YouTube video
If you have any queries, please contact studentcasework@sunderland.ac.uk.
Policies, Procedures and Guidance
Please find all policies, procedures and guidance relating to Student Casework using the two links below.