Student Success Co-ordinators
As an online learner, you are working in a very different environment from the traditional classroom. This offers many benefits, such as more flexibility, more independence, more opportunity to work at your own pace. We recognise that you may also be concerned about getting the support you need, maintaining your self-motivation or feeling isolated.
At the University of Sunderland, we aim to combat these concerns by providing our online learners with a named Student Success Co-ordinator (SSC). The role of the SSC is to provide you with proactive encouragement and support throughout your online journey. We aim to ensure you are given the right level of support and that we recognise if you need any extra encouragement or guidance to succeed.
Your SSC will get in touch to welcome you once you are fully enrolled on your programme. In this initial welcome call, your SSC will:
- introduce themselves and offer congratulations on starting your student journey
- explain the role of the Student Success Coordinator
- emphasise the importance of undertaking the Orientation module
- direct you to the Student Handbook and Programme Handbook
- check you can access Canvas, your online learning environment
- advise on how to access other University support and resources
- the importance of engaging throughout the module
- revisit any concerns you expressed during your application process and reconfirm any planned absences/events
- discuss processes around submission deadlines, withdrawal/refund process, study breaks (formal/informal), and how these impact on your overall course trajectory and student financing
- advise on future registration expectations and deadlines
- set a precedent for future communications with you
Your SSC should always be your first point of contact for any queries or concerns. The SSC will not provide any academic advice or guidance but will direct you to the appropriate member of the academic team if an academic issue is identified. Should assistance be required from another department in the University, the SSC will then advise you on contacting the relevant student services dept.
Your SSC can be contacted by email or telephone using the details below:
studentsuccess@online.sunderland.ac.uk
Freephone: 0808 189 0240
International: +44 (0) 1915 740 002