The team are here to support you through your time at the University, guide you on the use of different services, systems and support available. They will assist you in developing your skills to make the most of your time here and fulfil your potential.
We can signpost you to the area of the University that can best assist you, whatever your query or issue may be. We can refer, signpost and advise you on the best course of action both pastorally (Health and Wellbeing, Sports and Societies, SU etc.) and academically (Programme Support, Study Skills etc.) should you require our support.
The team will be available for drop-in sessions during certain times throughout each week of term, you can make an appointment as well as submit an enquiry to them via Compass.
Alternatively, you can email the team at progression.team@sunderland.ac.uk or give us a call on 0191 515 2600.
Compass
Compass is the University’s new portal for all student enquiries. No matter how big or small your question is, Compass will be able to help. You’ll be able to take a look at handy FAQs, book appointments, update your personal records along with submit enquiries for any questions you may have and be up to date with what’s happening every step of the way.
Once you have submitted an enquiry, you will be kept up to date with what’s happening and will be able to track your enquiry all the way to it’s resolution. You’ll receive email notifications on your enquiry everytime there’s an update, whether this is notes or whether your ticket has to be transferred to another team within the University to be answered. This email notification will go to your student email account.
Once you open your enquiry, your ‘Ticket History – Notes’ tab will show you everything that’s been going on, meaning you’ll always be kept in the loop. You’ll also have access to all your enquiries that have been resolved, so if the problem ever comes back up, you’ll know what to do.
Compass UoS App
It’s now even easier to keep track of your enquiries, view our FAQs or book appointments via the Compass UoS mobile app. If you have a smartphone, simply download the Compass App from the App Store or Google Play. You’ll receive handy notifications on any of your open enquiries and will always be able to contact us directly through the app itself.
You can also access the Compass directly through the UoS app. Simply look out for Compass on your menu.
Book an Appointment
If you need to speak to a Progression Officer you’ll be able to Book an Appointment through Compass.
Within an appointment, the Progression Officer will be able to advise and guide you only any of the issues you’re facing.
Submit an Enquiry
If you’re stuck with something or having problems with anything here at the University, The Progression Team will be able to help. All you need to do is submit your enquiry via Compass. Once you log in, you’ll be able to create a ticket for yourself with the question that you have. We simply ask that you give us a bit of information about your query so that we can help. If we can’t answer your question, we’ll be able to transfer your query to a colleague who will be able to and you’ll be notified of who’s now dealing with it.
Emailing from a personal account
Whenever you email the Progression Team, we will automatically create an enquiry for you to keep you up to date with what’s going on. If you are emailing from a personal email account, we will still receive your enquiry and you’ll get an automatic response to let you know what your enquiry number is and how to access it. From then on, once we add a note or a resolution any notifications of these updates will go to your student email. So, it’s very important that you check your student email account regularly. If you email back to the original enquiry update, we will not receive this. If you would like to add a note to your enquiry, simply do so via Compass by clicking onto the links within your email notifications.
Emailing from a student account
Whenever you email the Progression Team, we will automatically create an enquiry for you to keep you up to date with what’s going on. If you are emailing from a student email account, we will still receive your enquiry and you’ll get an automatic response to let you know what your enquiry number is and how to access it. From then on, once we add a note or a resolution any notifications of these updates will go to your student email. So, it’s very important that you check your student email account regularly. If you email back to the original enquiry update, we will not receive this. If you would like to add a note to your enquiry, simply do so via Compass by clicking onto the links within your email notifications.